I had to bring my car in for its 5000 mile service check-up this morning. Although blogging was on my schedule today, I never expected to find inspiration at my car dealership. But there it was. Right on the keyboard of my service guy. His script!

I remember the first time I heard someone mention creating a script for a phone call. I thought it was cheating. Since then, I’ve come to realize, it’s good business. Think about what you want to say ahead of time. Type up a script and rehearse it over and over until it feels natural to speak the words. Then have it right near the phone so that you can refer to it each time you make or receive a call.

If it’s good enough for Toyota, it’s good enough for me.