My son Rob first told me about Warby Parker a couple of years ago when I admired his cool eyeglass frames. What I remembered was that they cost under $100 including the lenses. Unheard of!

I also remembered that it was a by-appointment-only shop in NYC, so that was a deterrent. I was still functioning fine with a few pairs of glasses on a prescription that needed renewing. Once in the optometrist’s chair and told my eyes had worsened, I looked at the bright side of finding new frames–especially at Warby Parker’s inexpensive showroom.

Long story short, I made a visit this month only to find out that they don’t handle progressive lenses. Those of us who need our glasses to perform multiple functions without the embarrassing, tell-tale line of bi-focals won’t benefit from this company’s cookie-cutter approach to filling prescriptions.

I ordered a pair of frames anyway (at a slight discount) and decided to handle the lens-filling locally. Finding a nice pair of frames for $80 (my cost without any lenses) is a challenge anywhere, even at discounted places like Costco.

When the package of frames arrived, there was a cool enclosure that made me smile. Here’s how it reads:

WARBY PARKER

eyewear

Get ready–starting today you’ll be getting a steady stream of compliments on your new Warby Parker glasses. We want you to love your glasses as much as we do. If you have any questions about them, or about Warby Parker, or life in general, please don’t hesitate to call us at (888) 492-7297 or write us at help@warbyparker.com.

FOR EVERY PAIR OF GLASSES YOU PURCHASE, A PAIR IS DONATED TO SOMEONE IN NEED.

I promise to show you an image of me in my new glasses once I get them back from my optometrist’s in-house shop. And I’m grateful to know that for any questions I have from now on, Warby Parker will be there for me.

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