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Customer Service

Discovering Saskia

What began as a way to fill an 8-hour day ended up being a rewarding, uplifting and satisfying adventure. I was at an intersection between my kitchen renovation completion and a rare day with no appointments on the calendar. My home studio is currently inoperable,...

Pillow Talk – Perfecting the Product

My Etsy shop opened a few weeks ago, and I've already quadrupled my prices. Considering the time and aesthetics that go into each design, I know that my pillows will have to be bought as art, not home dec. They bring beauty and style to any room they grace and are...

Guilty! But…

I'm sensitive to the way things are said. Thought I'd share a perfect example of what used to set me off. I came across it in my apartment's compactor room, where our trash and recyclables are disposed. There's a large garbage pail with a liner for our empties. My...

Be Careful What You Promise

I'm changing banks and was at the new branch office this morning for 90 minutes to open my accounts. Standard. I had allotted plenty of time for this activity. My Financial Services Rep dialed HQ's to get further information. The recorded message that came over the...

Own Your Wins!

That's what one of my vision partners said to me during our meeting this morning. I was bemoaning the string of rejections I got this week, wanting sympathy or to be let off the hook. "Yeah, Jane. Give up on trying to sell your memoir." Right? In my imaginary...

A New Sink and the Universe

"It's amazing what a sink will do!" I blurted out to my Visions Group on Wednesday when we met. Two weeks before, at our last session, I had described what happened with my purchase of a new vanity and its installation. My contractor had under-estimated the scope...

Clients Appreciated

Before I left on my two-week writing retreat I held a client appreciation event for the remarkably amazing women I've worked with over the years. Nearly 50 women joined me on Thursday, July 13 at the Westport Woman's Club for networking, a revealing group activity,...

Heather Ehinger – Remarkable!

Heather Ehinger, founder of Family Therapy Associates and the MacLetchie Institute and a licensed marriage and family therapist, spoke to a group of entrepreneurial women last week in Norwalk, CT. Her topic, and who would be a better expert than Heather, was...

This Never Happens

My feng shui consultant advised me to raise my Herman Miller Mirra chair up to its fullest height so my posture, while at the computer, would be straight and tall. Taking her advice, I lifted the flipper on the side of the chair to make the adjustment. Instead of...

Customer Satisfaction? Oh, Yes!

Have you ever dreaded making a call to complain about a service or product and feared that not only would you not receive satisfaction, but that you'd feel you wasted your time in the effort? I forced myself to dial up the help department at SendOutCards. It's a...

Impressive Customer Service, No Matter How Small the Sale

My reaction to receiving two cracked ice cube trays was, at first, annoyance. I buy almost everything on the internet now. Figuring out the return policy and repackaging the product were going to be more of a nuisance than I'd take the time for. I probably would...

Where Do You Spend Your Time?

There's a bigger point here than a $5.50 savings. I have a several accounts with Wells Fargo Bank including one that allows me to use 'foreign' ATM's without incurring an additional fee. I used to think that the fee was only what the competitor's bank charged for...

So Many New New York Experiences – I Love it Here!

Not sure what to call the mother of my daughter's mother-in-law (there is a Yiddish word, but that'd take too much explaining), but she (Vivian) recently recommended her hair stylist to me. I signed up for a 2pm cut with Olga today, arrived early (some things...

Have You Seen This Sign?

I blogged last week about the unparalleled experience my sister had during her surgery and stay at the Hospital for Special Surgery in Manhattan. A key ingredient for me, as an advocate for her, was the clarity that helped me navigate from the patient drop-off area...

A GIFT FOR YOU

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